Terms & Conditions

1. “Crossover Tourism LLC” maintains the https://yatracart.com/dashboard.html Website “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
2. “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE” ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’ ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
3. We will not trade with or provide any services to OFAC and sanctioned countries
4. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
5. Cardholder must retain a copy of transaction records and https://yatracart.com/dashboard.html policies and rules
6. User is responsible for maintaining the confidentiality of his account

PAYMENT CONFIRMATION –

1. Guest will receive payment confirmation through email on their registered email. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

Refund Policy for Cardholders

We are committed to providing a smooth and transparent refund process for cardholders. The refund policy is outlined as follows:

• Eligibility for Refund:

  • Refunds are available for bookings made under the following conditions:
  • Cancellations made within the cancellation window as stated on the booking confirmation.
  • Events or excursions that have been canceled by the provider due to unforeseen circumstances (e.g., weather conditions, technical issues, etc.).
  • In cases of incorrect or duplicate bookings made through the system.

• Non-Refundable Items:

  • Some special offers, discounted tickets, or time-sensitive bookings (such as last-minute promotions) may be non-refundable. This will be clearly stated at the time of booking.

• Refund Process:

  • To initiate a refund, the cardholder must submit a refund request through the official customer service channels of either
  • Customer can cancel their requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 14 to 45 business days for the refund transfer to be completed.

• Refund Timeline:

  • If the refund is approved, the amount will be credited back to the cardholder's account within 14 to 45 business days from the date of approval, depending on the card issuer's processing times.

• Refund Method:

  • All refunds will be processed using the original payment method. If a cardholder has paid using a credit or debit card, the refund will be credited back to the same card.

• Partial Refunds:

  • In cases where only a portion of the services were used or consumed, a partial refund may be offered based on the unused portion of the service.

• ‘’Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”

Cancellation Policy

Yatra Cart aim to provide flexibility to customers while ensuring fair practices for all parties involved. The cancellation policy is as follows:

• Cancellation Window:

  • Customers can cancel their booking for a full refund if the cancellation is made within the specified cancellation period mentioned at the time of booking.
  • Cancellation requests made before 48 hours of the excursion, event, or service start time will be eligible for a full refund, unless otherwise stated.
  • Last-minute cancellations (less than 48 hours before the event) may not be eligible for a refund or may incur a cancellation fee, depending on the specific terms for the booked service.

• Non-Refundable Services:

  • Certain special promotions, offers, or discounted tickets may have a non-refundable clause. This will be clearly indicated at the time of booking, and such bookings will not be eligible for cancellation or refund.
  • Time-sensitive bookings, such as same-day bookings or last-minute flash sales, may also be non-refundable.

• Cancellations by the Provider:

  • In the event that Yatra Cart or one of their service providers cancels an excursion or service (due to weather, technical issues, etc.), customers will be offered:
  • A full refund, or
  • The option to reschedule the booking to another date without any additional charges.

• Process for Cancellation:

  • Customers can initiate a cancellation request by contacting the official customer service department of Yatra Cart via phone, email, or the online platform.
  • Once the cancellation request is received, it will be processed, and the customer will be notified of the status within 7 business days.

• Cancellation Fees:

  • Some bookings may incur a cancellation fee if the cancellation is made after the cancellation window has closed. The applicable fee will be deducted from the refund amount.

• Group Bookings:

  • For group bookings, cancellations may require a longer notice period. Specific terms will be outlined at the time of booking, and any group cancellations made outside the notice period may incur partial or full charges.

• No-Show Policy:

  • If a customer fails to show up for a booked service or excursion without prior cancellation, no refund will be provided, and the booking will be considered non-refundable.

General terms and conditions

These General Terms and Conditions (YC), together with the Privacy Policy ( https://yatracart.com/privacy_policy ) govern the use of the Yatra Cart online mediation platform (“CO Platform”), which can be accessed through (i) https://yatracart.com/, and certain other websites powered by YC Platform, The YC Platform is available to users worldwide.

1. 1. About us

2. We,Yatra Cart , registered address Shopping Complex - Al Karama main bus stand Shop - 12 A - next to Karama Bus stand - Al Karama - Dubai ("Yatra Cart" or "we" or "us") is the operator of the YC Platform and are responsible for it accordingly. Our platform is available worldwide and is quick and easy to use. We operate the YC Platform as an intermediary platform on which tours and Activities ("Activity”) are offered online by a variety of local activity providers such as amusement parks, museums, tour guides, tours, transfer, sightseeing & combo packages around the world. The Activities include, for example, tours, sightseeing activities & transfer, excursion ticket for sightseeing, and other services. We act as a commercial agent for the Suppliers. The descriptions, photographs, and other content for its own Activities originate from the respective Suppliers. We therefore have no direct influence on such content.

3. 2. Scope

   1. These YC apply to all visitors to and users of the YC Platform and to all content within the offered operating systems. As soon as you use the YC Platform, you are obliged to comply with these YC. Therefore, please read them carefully during your first use.
   2. They are available online and apply to all of our services, unless more specific terms and conditions for a specific service prevail. Should this be the case, we will make this clear at the appropriate time. Any of your terms and conditions that conflict with or deviate from the YC shall not apply unless we have expressly agreed to them in writing.
   3. The use of the YC Platform is only for you personally, i.e. you may not use it under any circumstances for business purposes. Keyword: Reselling tickets is absolutely forbidden! This means that any use that goes beyond your personal use in your private environment and/or serves commercial or business purposes, those personally connected to you and/or other third parties, in particular the commercial resale of tickets, is strictly prohibited.

4. 3. What we do

   1. You can view Activities on the YC Platform. The contract for the provision of the Activity is concluded exclusively and directly between you and the Supplier. When you buy an Activity on the YC Platform, you are not buying anything from us, but directly from the Supplier. Service Agreements are concluded by us on behalf and for the account of the Suppliers. We act as a commercial agent for the Suppliers and are commissioned and authorized by the Suppliers to conclude transactions directly between Suppliers and Users, e.g. you, and for the account of the Suppliers and to collect payments from the Users. We do not offer any activities ourselves and therefore do not become your contractual party to any Service Agreement. We do not act as the organizer, the landlord, reseller or other contractual partner in relation to the Service Agreement with you. We receive a commission from the Supplier for brokering the Service Agreement.
   2. You can filter the list of Activities by different parameters. The discovery wizard will show you Activities that match your criteria and are offered by a specific Supplier. If more than one Supplier is able to offer an Activity that matches the criteria entered in the discovery wizard, the applicable Activities will be displayed in an order based on the factors including popularity, diversity, availability, cancellation rate, rating, performance over time, and amount of revenue generated.
   3. In the interest of a fast and smooth process, you may direct questions about your booking to the Yatra Cart customer service. As commercial agents, we support the Suppliers in this process. We usually answer within 24 hours, or at the latest usually within 48 hours. The communication between you and the Supplier can be done directly. In case of emergency, the contact details of the respective Supplier can be found on your voucher/ticket.
   4. We reserve the right to make the use of the YC Platform, individual functions of the YC Platform or the extent to which individual functions can be used, subject to certain conditions, such as the payment behavior of the User (e.g. in the case of prior bookings) or the presentation of certain proof (e.g. proof of identity, purchase, payment, or ownership). We reserve the right to restrict your booking of Activities, or cancel Activities you have booked, in the case of suspected fraud, violation of these YC, or violation of obligations under the Service Agreement, which become known to Yatra Cart.
   5. We reserve the right to make the use of the YC Platform, individual functions of the YC Platform or the extent to which individual functions can be used, subject to certain conditions, such as the payment behavior of the User (e.g. in the case of prior bookings) or the presentation of certain proof (e.g. proof of identity, purchase, payment, or ownership). We reserve the right to restrict your booking of Activities, or cancel Activities you have booked, in the case of suspected fraud, violation of these YC, or violation of obligations under the Service Agreement, which become known to Yatra Cart.

5. 4. Registration

   1. Although registration is not required to access the YC Platform, you must register with us in order to use all features.
   2. In order to create an account (“YC Account"), you must enter your full legal name and email address in the registration form on the YC Platform and may set a password. If available, you can create an account without a password by using the option to create a passwordless account with an email verification link. You must keep this data secret so that no third party has access to your account. After clicking the button "Confirm email" you will receive a confirmation ‘welcome’ email from YC. Your YC account has now been created.
   3. You may only create one YC Account for yourself. You may not transfer the account to anyone else.
   4. Yatra Cart may from time to time in its sole discretion develop and provide YC Apps updates, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, including related documentation, "Updates"). Updates may also modify or delete in their entirety certain features and functionality. You agree that Yatra Cart has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the internet either.
      • You may receive notice of or be prompted to download and install available Updates.
6. Conclusion of contract with Yatra Cart- User Agreement
   1. The subject matter of the contract with us as the contracting party, is the use of the YC platform free of charge (“User Agreement”).
   2. The contractual relationship between you and us comes into effect as soon as you use the YC Platform. A blocking, termination or deletion of your YC Account is possible at any time via the Yatra Cart customer service by phone or via the contact form under "Delete account".
   3. Yatra Cart may unilaterally terminate your User Agreement, YC Account or your access to the YC Platform at any time with a notice period of one week. However, the termination will become effective only after any already established Service Agreements have been executed or canceled. The right to termination for good cause remains unaffected.

7. 5. Customer Service / Best Price Matching by Yatra Cart

   1. You can reach our customer services team . we are available by phone, chat or email.
   2. If you find the activity booked via the YC Platform (i) with the same conditions (date, city, number of persons), (ii) with the same services, (iii) at a lower price on the Internet, (iv) bookable with the same Supplier and prove this to us, we will pay you the difference between the lower price booked via Yatra Cart and the lower price found and available by you on the Internet. Offers that are part of trust or loyalty programs are excluded from best price matching.
   3. To make use of this best price matching offer, you must send us the link (and/or a screenshot of the alternative offer) upon request. We will then check this and should the price actually be lower, pay the difference, whereby this payment can also be made by means of a voucher.
   4. All special offers and discount promotions are marked as such.

8. 6. Payment at Yatra Cart

   1. The price offered on the YC Platform ("Posted Price") shall apply to the Activity. The amount you pay for an Activity ("Booking Price") is the Posted Price less any applicable discount. Unless otherwise agreed, the Booking Price for the Activity is payable immediately upon booking.
   2. For selected Activities, you may be able to choose the "Reserve now, pay later" feature. This is only possible with a credit card that is valid at least until the date of the selected Activity; to confirm this, we will charge AED to your credit card when you complete your booking. 72 hours before the start of the Activity we will debit the Booking Price. If the credit card charge fails, you have 47 hours to make the payment manually. If this fails and the payment is not made, we will automatically cancel the Activity you booked.
   3. Yatra Cart is entitled to receive the invoiced amounts in the name of and on behalf of the Supplier (as a commercial agent), unless otherwise expressly stated in the Supplier's invoice. With the successful payment to Yatra Cart, you have fulfilled your payment obligations towards the Supplier with a discharging effect. If claims are to be paid in a currency other than your local currency (foreign currency claim), Yatra Cart may (in its role as a commercial agent) collect payment in the your local currency and convert the foreign currency claim at the current exchange rate at the time of the conclusion of the contract. For highly volatile currencies, we may charge a reasonable exchange fee.
   4. We are your contact in connection with a Service Agreement and payment therefore as the commercial agent of the Supplier. If you wish to request a refund of the Booking Price outside of our cancellation policy, you may contact us. We will then contact the Supplier, and the Supplier will determine in its discretion whether to honor the refund request. A refund granted by the Supplier can be processed by the Supplier through us.
   5. You must provide payment information truthfully and update it immediately in the event of changes. The means of payment permitted for the Activity will be displayed to you in the order process. The terms and conditions of the payment service provider will apply. Your payment service provider may charge additional fees. You are required to confirm to us that you are authorized to use or have the right to use a payment method you select.
   6. By authorizing payment, you consent to your payment information being used to collect payment for the Supplier. We reserve the right to make the use of the payment function or individual payment methods on the YC Platform dependent on a check of the required creditworthiness.

9. 7. Changes and Cancellations

   1. You may only cancel the Service Agreements in accordance with the cancellation conditions as stated in the Supplier T&Cs, the description of the Activity on the YC Platform, or on the voucher/ticket issued for the Activity.
   2. To avoid misunderstandings, you must make changes (e.g. rescheduling the Activity date or making changes to the participants) and cancellations via the YC Platform, unless otherwise agreed. The change or cancellation must be made in good time; what is "in good time" depends on each individual case (e.g. within the applicable cancellation period) and may be subject to the Activity’s availability. Therefore, it is very important that you carefully read all terms and conditions on the Activity page or the Supplier T&Cs. The decisive factor for a timely cancellation is the timely receipt of the notification by YC. If these conditions are met, we will issue a cancellation/change confirmation on behalf of the Supplier. This will serve as proof of the cancellation/change and therefore must be kept.
   3. We can notify you of changes or cancellations on behalf of the Supplier, especially if at short notice, by your provided telephone number and by sending changes to your email address.
   4. Unless there are different cancellation conditions specified in the description of the Activity on the GYG Platform, in the Supplier T&Cs, or on the Activity voucher/ticket, the following cancellation conditions shall apply:
      • For cancellations more than 24 hours before the start of the Activity: full refund of the Booking Price; and
      • For cancellations 24 hours or less before the start of the Activity or in case of no-show: no refund.
   5. Refunds after a cancellation will be issued using the original payment method used for the purchase of the Activity

10. 7. Reviews and Other User ContentReviews and Other User Content

    1. We offer you the opportunity to view reviews and other content posted by other users on the YC Platform. The reviews reflect the personal opinion of a respective user from a specific point in time and are therefore shaped by personal ideas and expectations. It must also be noted that the Activity may have changed since the review or other content was posted. The number of reviews and ratings given should also be taken into account, as a single opinion is often less meaningful than the synopsis of a large number of opinions.

11. 8. Data protection

    1. All your personal data collected through the YC Platform is processed by Yatra Cart as a data controller, in accordance with relevant data protection laws and for the purposes described YC shares your personal data with Suppliers to the extent it is necessary for the performance of the Service Agreement between you and Supplier or when necessary to comply with a legal obligation and for other purposes legally allowed. Suppliers are independent data controllers and bear the sole responsibility of processing your personal data.

12. 9. Assignment

    You may not transfer or assign your rights and/or obligations under these YC, except for any claim for damages.

13. 10. Severability clause

    Should individual provisions of these YC be or become void or ineffective in whole or in part, this shall not affect the validity of the remaining provisions. Statutory law shall take the place of any provisions of these YC that are not included or are invalid. If such statutory law is not available in the respective case or would lead to an unacceptable result, the parties shall enter into negotiations to replace the non-included or invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.

14. 11. Supplier - Service Agreement

    Conclusion of contract with the Supplier

    1. If you select and purchase an Activity on the YC Platform, you conclude a contract directly with the Supplier. When concluding the contract, we act as the commercial agent of the Supplier.
    2. After checking the availability of the Activity, you add the respective Activity to the shopping cart by clicking the button "Add to cart". After clicking the button "Checkout", you will be asked for further mandatory information, in particular the payment method, which must be completed.
    3. By clicking the button "Pay now" at the end of the ordering process, you submit a binding offer to conclude a Service Agreement with the Supplier that will provide the Activity. You are bound to the offer for two working days. After receipt of the offer, we will send you an automatic order confirmation on behalf of the Supplier. This order confirmation does not constitute an acceptance of the offer.
    4. The Suppliers may provide their own terms and conditions in their respective listings on the YC Platform ("Supplier T&Cs"). Please read these Supplier T&Cs carefully, because they may contain important information for you, e.g. regarding cancellation options or conditions. Nothing in the Supplier T&Cs shall affect your relationship with us, or our legal rights. In the event of a conflict between a provision of the Supplier T&Cs and a provision in Section 9 of the YC, the provision that is more beneficial to you shall govern the relationship between you and the Supplier.
    5. We accept the offer in the name and on behalf of the Supplier once you receive a booking confirmation issued in the name and on behalf of the Supplier and, if applicable, have access to a voucher or ticket (either a mobile voucher or a downloadable PDF voucher/ticket) and a payment confirmation. We reserve the right to accept or reject contract offers at our sole discretion.
    6. The contract between you and the Supplier is not set out in a separate contract text. The content of the contract results from the ordered product (i.e. the description of the Activity selected by you), applicable provisions in Section 15 of these YC, and - if applicable - the Supplier T&Cs.
    7. You must immediately check the order confirmation to ensure that all data has been entered correctly.

15. 12. Prices

    1. In most cases, Posted Prices quoted are inclusive of all taxes and fees. However, it is possible that additional local taxes or fees are levied locally. If additional taxes or fees will be levied locally, this will be disclosed in the description of the Activity.
    2. The Posted Prices set by the Suppliers may be subject to special provisions, for example, with regard to cancellations and the refund of payments. You must independently check before booking whether the respective Supplier prescribes deviating conditions.

16. 13. Provision of the Activity

    1. You must arrive on time at the meeting point indicated by the Supplier. Please also take note of the Supplier T&Cs. If you are traveling to the Activity from abroad, you are responsible for the necessary travel documents (passport, visa, etc.) and compliance with health or other requirements.
    2. The Booking Price does not include insurance of any type. You are responsible for obtaining sufficient insurance coverage. We strongly encourage you to obtain travel insurance, especially if you are booking an Activity that involves outdoor or high-risk activities. We do not operate tours, employ guides, or set safety standards for Activities.
    3. Suppliers are independent contractors and not agents or employees of Yatra Cart. We are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence, or misconduct of any Supplier, or for any personal injury, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from any booking or Activity.
    4. For time and deadline calculations, the time zone of the Supplier shall be decisive.